Business management

Traditional communication tops list for customer service

Telephone and email are the preferred methods of communication for customers when it comes to customer service queries with businesses, research from technology consultancy Portal has found.

EU drops plans for gender quotas on company boards

Proposals to impose mandatory quotas to get more women into executive boardroom positions have been dropped by the European Commission (EC) following concerns from business groups.

Government announces parental leave reform

Parents will be able to share up to a year's parental leave under plans announced by the Government that will 'revolutionise' lives at home and work.

Businesses ignoring Prompt Payment Code to be named

Big businesses that do not sign up to the Government's Prompt Payment Code (PPC) will be publicly 'named and shamed', business minister Michael Fallon has warned.

SMEs in business paralysis as fear stops decision making

SMEs are caught in 'business paralysis' as over half reveal they have delayed making important business decisions in the last year for fear of making the wrong choice.

Consultation seeks to lift restrictions on auto-enrolment scheme

A consultation into restrictions placed on one of the schemes available to employers for automatic pension enrolment has been launched by the Government.

Poor workplace skills blamed for low take-up of SME apprenticeships

Only nine per cent of small firms have taken on an apprentice in the last year with many believing they are not beneficial to their business, a report by the Federation of Small Businesses (FSB) has claimed.

Quarter of small businesses unaware of PAYE shake-up

A quarter of small firms are oblivious to major upcoming changes to the pay-as-you-earn (PAYE) system which will alter their payroll reporting duties to HMRC, a survey by the Federation of Small Businesses (FSB) has found.

Business record checks re-launched for SMEs

Fewer SMEs may be subject to spot checks on their business records under a new approach to HMRC's business record checks (BRC) programme.

SMEs face rising business costs

The majority of small businesses in the UK (95 per cent) have seen a rise in business costs over the past year, according to research from the Forum of Private Business (FPB).

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