Sales and marketing

Marketing experts reveal goals and challenges for 2013

Businesses and brands that focus on their customers and getting the basics right will be most successful in 2013, according to experts at a recent business network and marketing event.

Calls to adopt 'Small Business Saturday' to UK high streets

Labour is calling for a US-style 'Small Business Saturday' to encourage consumers to shop at small, local independent shops in the UK.

Boxing Day record for online retail sales

Consumers made 113 million visits to retail websites on Boxing Day, making 26 December 2012 the busiest ever day ever for online retailers, according to information service Experian.

SMEs in business paralysis as fear stops decision making

SMEs are caught in 'business paralysis' as over half reveal they have delayed making important business decisions in the last year for fear of making the wrong choice.

SMEs failing to reach local markets online

Three in four small and medium sized enterprises are missing out on local business opportunities by failing to make the most of being online, research commissioned by Bdaily has found.

Research indicates mobile sites are vital for business

The majority (89 per cent) of retailers believe mobile phone sites and transactions are an essential part of their future business strategy, research from mCommerce has found.

Customer Service is not about customers - so Graham Jones says?

A comment on Graham Jones' excellent blog about Customer Service

Open access to consumer data takes a step forward

The Government has highlighted proposals for a ground-breaking programme that will open up personal consumer and transaction data to the wider public.

Misuse of social media puts customers off

Small businesses that misuse social networking sites could be turning customers away and damaging their reputation, a business group has warned.

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